Our commitment to you is to provide fast, fair claim service.

Policyholders: Please report all claims to the Insurance Agent you purchased your Insurance from. In most cases our policyholders will be contacted by a claims professional within 24 hours of our first notice of a claim.

Get the Facts

  • Get the names, addresses, and phone numbers of everyone involved. If possible, take pictures at the scene.
  • For serious property claims, take the necessary steps to preserve the damaged property and mitigate any further damage. Make temporary repairs when necessary, and keep all receipts

After-Hours Emergencies

  • For after-hours emergencies such as death, serious bodily injury, or catastrophic property damage, immediately call The Custard Hotline 1-855-297-2171. Reference Hallmark Specialty Insurance Company.

Special Procedures

  • If you’re served with a lawsuit, call Hallmark Specialty Insurance Company and ask to speak with a Claims Manager.
  • Don’t reveal information about your insurance coverage, other than company and agent’s name, to anyone.
  • Don’t admit responsibility for the accident or injury.
  • Don’t discuss the accident or injury with anyone other than your insurance agent or authorized representative, Hallmark Specialty Insurance Company claim associates, or law enforcement officials.

Customer Support

  • Call: 1-800-677-5170
    (M-F 8:30 am-5pm CT)